Refund and Returns Policy

Effective Date: 

At AuraluxuryprimeMD, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help. This Refund and Returns Policy outlines the conditions under which you can return an item, as well as how refunds are processed.

1. Returns

If you are not satisfied with your purchase, you may return it under the following conditions:

  • Eligibility for Returns: You have [Insert Number] days from the date of receipt to return an item.

  • Condition of Items: To be eligible for a return, the product must be unused, in the same condition as you received it, and in its original packaging. Any item that has been worn, damaged, or altered may not be accepted for a return.

  • Proof of Purchase: A receipt or proof of purchase must be provided with the returned item.

2. Non-Returnable Items

Certain types of products cannot be returned, including but not limited to:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as “Final Sale” or “Clearance”

3. Return Process

To initiate a return:

  1. Contact Us: Please email us at [Insert Email Address] or call [Insert Phone Number] to start the return process. Provide your order number, the item you wish to return, and the reason for the return.

  2. Shipping Returns: Once your return is approved, we will provide instructions for shipping the item back to us. You will be responsible for covering the shipping costs for returning the item, unless the return is due to a mistake on our part (e.g., receiving the wrong item or a defective product).

  3. Return Address: Returns should be sent to the following address:

    AuraluxuryprimeMD[Insert Address][City, State, ZIP Code][Country]

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • Refund Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within [Insert Number] days.

  • Partial Refunds: In some cases, only partial refunds are granted, such as for items not in their original condition, damaged or missing parts for reasons not due to our error.

  • Late or Missing Refunds: If you have not received your refund after the stated processing time, please check with your bank or credit card provider, as it may take additional time for the refund to be posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Insert Contact Email] or [Insert Phone Number] for further instructions.

6. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items are not eligible for refunds.

7. Shipping Costs

Return shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund unless the return was due to a defect or error on our part.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. We will arrange for a replacement or refund, including covering any shipping costs incurred.

9. Cancellations

If you wish to cancel your order, please contact us as soon as possible at [Insert Contact Email]. If the order has already been shipped, you may still return the item in accordance with the terms outlined above.

10. Contact Us

For any questions or concerns about returns, refunds, or exchanges, please contact our customer service team:

  • Address: 3948 Roane Avenue,Chevy Chase,Maryland,United States

    Phone: 301-215-9926

    Email: info@auraluxuryprimemd.com